Responsible Gaming

All forms of gambling carry an inherent risk of financial loss. No outcome is ever guaranteed, and it is important to approach every session with that in mind.

At Casper Spins, we encourage players to treat gambling as a form of entertainment, not as a source of income. Keeping control of your spending and time is essential to a positive experience.

Here are the core principles we encourage all players to follow:

• Set a personal budget before you start playing and stick to it.
• Only wager amounts you can afford to lose comfortably.
• Set time limits on your sessions to avoid extended play.
• Avoid chasing losses. A losing streak does not guarantee a future win.
• Take regular breaks to maintain a clear perspective.
• Keep gambling separate from your financial obligations and daily responsibilities.
• Use the responsible gaming tools available on the platform to support your limits.
• Never gamble under the influence of alcohol or when feeling emotionally distressed.
• Monitor your playing habits regularly and look for changes in your behaviour.
• Speak to someone you trust if gambling begins to feel out of control.

These principles are not restrictions. They are practical steps that help protect your financial stability and emotional wellbeing over time.

Gambling addiction can develop gradually and is not always easy to identify in its early stages. Being aware of the warning signs is an important step towards seeking help before the situation becomes more serious.

The following indicators may suggest that gambling has moved beyond recreational play:

• Spending more money on gambling than you originally intended.
• Feeling restless or irritable when attempting to reduce or stop gambling.
• Repeatedly trying to cut back on gambling without success.
• Using gambling as a way to cope with stress, anxiety, or low mood.
• Lying to family members, friends, or colleagues about how much you gamble.
• Borrowing money or selling possessions to fund gambling activity.
• Neglecting work, family, or social responsibilities due to gambling.
• Continuing to gamble despite significant financial losses.
• Feeling a constant preoccupation with gambling, including planning the next session.
• Experiencing guilt or shame after gambling but returning to it regardless.

Gambling addiction is a recognised condition that requires attention and care. If you identify with several of the points above, please consider reaching out for professional support.

Addressing a gambling problem takes time, but practical steps can make a significant difference. The following recommendations are available to all players and are designed to support healthier habits:

• Use deposit limits to cap the amount of money you can add to your account within a set period.
• Set wagering limits to control how much you bet during any given session or day.
• Activate session time limits or reminders to keep track of how long you have been playing.
• Request a cooling-off period if you need a short break from gambling activity.
• Use the self-exclusion feature to block access to your account for a defined period of time.
• Exclude yourself from receiving promotional communications and bonus offers.
• Speak openly with a trusted person in your life about your gambling behaviour.
• Contact a dedicated gambling support service for professional guidance and confidential advice.
• Consider cognitive behavioural therapy (CBT), which has proven effective for gambling addiction.
• Seek your GP's advice, as they can refer you to specialist support services available in the United Kingdom.

All account control tools can be accessed directly through your account settings. If you require assistance setting any of these limits, our support team is available to help.

If you are concerned about your gambling habits, a range of trusted organisations in the United Kingdom offer free, confidential support. Reaching out is a positive and important step.

• GamCare – Provides free information, support, and counselling for anyone affected by gambling harm. Visit www.gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133 (available 24 hours a day).
• Gamblers Anonymous UK – A fellowship of individuals who have experienced gambling problems and support one another through recovery. Visit www.gamblersanonymous.org.uk.
• BeGambleAware – An independent charity providing guidance and resources for safer gambling. Visit www.begambleaware.org.
• Gordon Moody – Offers residential treatment, online therapy, and recovery programmes for those with severe gambling addiction. Visit www.gordonmoody.org.uk.
• NHS Northern Gambling Service – A free NHS treatment service for people in England affected by gambling addiction. Visit www.northerngamblingservice.nhs.uk.
• Gambling Therapy – An international online service offering practical advice and emotional support in multiple languages. Visit www.gamblingtherapy.org.
• GAMSTOP – A free service that allows you to self-exclude from all UK licensed gambling websites. Visit www.gamstop.co.uk.

If you are experiencing difficulties with gambling, our support team is available to assist you directly. You can contact Casper Spins at any time to discuss your account, request limit adjustments, or initiate a self-exclusion.

The following contact options are available to players in the United Kingdom:

• Live Chat – Available on the website. Connect with a support agent in real time through your account.
• Email – Send a message to our dedicated support address for account-related enquiries and responsible gaming requests.
• Help Centre – Access our online FAQ and self-help resources through the support section of the website.